Shopping Experience

Q: What makes Naila Fashion different from other boutiques?
A: We blend curated elegance with heartfelt service. Every piece in our collection is handpicked for its quality, design, and ability to spark joy, turning shopping into a moment of discovery rather than a transaction.

Q: Do you offer styling advice or personal shopping services?
A: Absolutely! We love helping you find pieces that reflect your unique style. Message us for a personalized consultation, or contact our team online for tailored recommendations.

Orders & Shipping

Q: Where do you ship?
A: We currently offer worldwide shipping. Delivery times and fees vary by location. 

Q: How long does shipping take?
A: Orders typically process within 1–2 business days. Standard shipping takes 3–7 business days (domestic) or 7–14 days (international). Expedited options are available. However, items are currently available on pre-order. Pre-orders take 21 days to arrive. This is the due to the fact that our pieces are sourced from Asia and some other parts of the world. 

Q: Can I modify or cancel my order after placing it?
A: We’ll do our best to accommodate changes if contacted immediately (within 12 hours). Once your order is processed, we’re unable to make adjustments.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 24 hours for store credit or exchange, provided items are unworn, with tags attached, and in original packaging. Sale items are final.

Q: How do I initiate a return?
A: Email us at info@nailafashion.com with your order number and reason for return. We’ll guide you through the process!

Product Details

Q: How do I choose the right size?
A: Each product page includes detailed size charts. Still unsure? Message us…..we’re happy to advise based on specific measurements or fit preferences.

Q: Are your pieces ethically sourced?
A: Quality and integrity matter to us. We partner with designers and makers who prioritize craftsmanship and responsible production.

Still have questions?
Reach out at Info@nailafashion.com or DM us on any of our socials. We’re here to help!